Categories: Key Cutting, Shoe Care, Shoe Repair
Address
17 Joyhurst St, Shop 30, Chatsworth Centre, Westcliff4092 Chatsworth, KwaZulu-Natal
Opening Hours
Monday: 09:00 – 18:00Tuesday: 09:00 – 18:00
Wednesday: 09:00 – 18:00
Thursday: 09:00 – 18:00
Friday: 09:00 – 18:00
Saturday: 08:00 – 18:00
Sunday: 10:00 – 16:30
Reviews (1 / 5)
shakun
very rude person, he cuts off the calls on this number 0822987813- ladies heel tips @R100,00. I believe he is robbing people
Claudine
Hi There.... With much disappointment i have to write this review to inform you of the poor customer service at your store. I have been to your Chatsworth branch in Durban yesterday to cut a key. When i went to the store i spoke to the gentleman informing him that i have come to cut a key. I asked what is the cost to cut a key and he said its R60 so my husband and i decide to cut 2 keys. Afterwards when i looked at the cut key i told the gentleman that the teeth of the key he has cut does not look the same as my original key. He looked at the key and gave me a strange look like to him it seems fine, he then cashed up and wrote a receipt where i noted the total was R130 and he gave me R20 change as i paid him R150. When i asked him he says the key was R65 each so i didn't want to make a fuss. I went home and tried the key on my gate and 1 key goes in but does not lock and the second key cut does not even go in the lock. Its so upsetting when you pay for something that does not work. Its like wasting money down the drain. Because of the gentleman attitude at your store i did not feel like going back to your store and unfortunately i will not recommend people to cut keys at your store going forward. When you are in the service industry your staff has to be welcoming and give customers the best service which i did not receive. My only hope is that your standards of customer service improves and the KEY CUTTING must be done 100%.
Looking forwards from hearing from you
Kind Regards
Claudine
Kriben
I contacted the Chatsworth branch and the person on the other side told me they were still sleeping, no filter. That's customer service for you. I might as well trust the guy sitting outside under the tree doing the same business.
Adrian
Extremely rude and arrogant employee who refuses to assist with a lost receipt. Shoe repair was paid for and employee refuses to check his receipt book. Employee screams and arrogantly says to call the police. Will never advise people to do business with this place.
Extremely rude and arrogant employee who refuses to assist with a lost receipt. Shoe repair was paid for and employee refuses to check his receipt book. Employee screams and arrogantly says to call the police. Will never advise people to do business with this place.
I contacted the Chatsworth branch and the person on the other side told me they were still sleeping, no filter. That's customer service for you. I might as well trust the guy sitting outside under the tree doing the same business.
Hi There…. With much disappointment i have to write this review to inform you of the poor customer service at your store. I have been to your Chatsworth branch in Durban yesterday to cut a key. When i went to the store i spoke to the gentleman informing him that i have come to cut a key. I asked what is the cost to cut a key and he said its R60 so my husband and i decide to cut 2 keys. Afterwards when i looked at the cut key i told the gentleman that the teeth of the key he has cut does not look the same as my original key. He looked at the key and gave me a strange look like to him it seems fine, he then cashed up and wrote a receipt where i noted the total was R130 and he gave me R20 change as i paid him R150. When i asked him he says the key was R65 each so i didn't want to make a fuss. I went home and tried the key on my gate and 1 key goes in but does not lock and the second key cut does not even go in the lock. Its so upsetting when you pay for something that does not work. Its like wasting money down the drain. Because of the gentleman attitude at your store i did not feel like going back to your store and unfortunately i will not recommend people to cut keys at your store going forward. When you are in the service industry your staff has to be welcoming and give customers the best service which i did not receive. My only hope is that your standards of customer service improves and the KEY CUTTING must be done 100%.
Looking forwards from hearing from you
Kind Regards
Claudine
very rude person, he cuts off the calls on this number 0822987813- ladies heel tips @R100,00. I believe he is robbing people